Reference

agam88 Terms & Conditions For Your Account

agam88 Terms & Conditions set the rules for opening, using and maintaining your account in Indonesia.

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TERM HELP ROUTE

Get Help With Account Terms

A clear support path matters when a Terms & Conditions question affects your account or wallet request. Contact our support desk from the account area and include the phone number on your profile, the relevant payment rail and a short description of the issue. For a QRIS receipt, bank transfer reference or virtual account status, send only the details needed to locate the request. We can explain the applicable term, identify the next account step and tell you when further verification is needed.

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Account wording

If a clause about phone verification, duplicate accounts or account closure is unclear, contact us from your signed-in account. Tell us which heading you are asking about, and we will point you to the relevant condition without asking you to share your password.

Wallet status

For DANA, OVO, GoPay or QRIS questions, provide the payment name, amount reference shown on your receipt and the account phone number. We use those details to check whether a wallet request is pending, matched or held for an account review.

Policy changes

When you need clarification about a revised term, contact support with the page heading and date you saw it. We can explain what changed, which account actions it affects and whether the condition applies before you continue using the account.

YOUR POLICY RECORD

What We Protect And Retain

Our handling of Terms & Conditions follows the account details needed to operate access and answer policy requests.

Account details

We use the name, phone number and account records you submit to apply these Terms & Conditions and respond to requests. If a detail is wrong, contact us with the affected field; we may ask for a verification step before changing the account record.

Cookies

Cookies can keep a policy page preference or help an account session move between pages. Your browser controls whether cookies remain after you close a mobile or desktop window. Turning them off may require you to repeat an account step.

Sign-in security

Never send your password, one-time code or full wallet credentials to support. If a device path looks unfamiliar, sign out, change the affected credential and contact us with the time and account phone number so we can assess the access record.

Payment records

We retain payment references needed to match DANA, OVO, GoPay, QRIS, bank transfer and virtual account requests with your account. A receipt helps us locate a request, but it does not replace the account checks required by these terms.

Retention requests

You may ask how long a particular account or policy record is retained and request a correction where appropriate. We assess each request against legal duties, security needs and unresolved transaction records before confirming what can be changed.

Change requests

To request an update to your personal details or ask a question about a clause, use the support route connected to your account. Include the page section and requested change; we will confirm the next step after checking your identity.

Terms & Conditions Questions Answered

The questions below cover the account decisions that most often need a precise reading of our Terms & Conditions. We address eligibility, payment matching, device use, policy changes, data requests and support contact in direct language. If your situation is not listed, send us the clause or account step that concerns you, and we will explain the relevant condition; access remains where local law permits.

They cover account opening, phone verification, sign-in, wallet requests, payment references, device access, policy changes, data handling and account closure. They also explain when we may pause an action for identity or security checks and how you can ask support about a specific clause.

Access depends on local law and your eligibility under the conditions shown on this page. You must submit accurate account details and complete any requested phone verification. If a local restriction or account check applies, support can explain the next step without bypassing that requirement.

Matching details help us connect a DANA, OVO, GoPay, QRIS, bank transfer or virtual account request to the correct account. If a name, phone number or reference does not align, we may pause the request while checking ownership and asking for an account verification step.

Yes. The same Terms & Conditions apply when you sign in through a mobile browser or desktop browser. Your device may retain a session according to browser settings, so sign out on shared devices and contact support if an unfamiliar access record appears.

We publish revised wording on this Terms & Conditions page. Read the updated section before continuing with account activity, especially where it concerns verification, payment references, data handling or closure. If a change is unclear, send support the heading and date you saw.

You can contact us through the account support route to request a correction or ask about retention. Include the affected field and your account phone number, but do not send a password or one-time code. We may verify your identity before changing the record.

Use the support path connected to your signed-in account and name the section you are asking about. For a wallet matter, include the payment rail and reference shown on your receipt. We will explain the applicable condition and identify any required account step.

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